Complaints

Last Updated: March 30, 2026

Kent Local News, operated by NHNN Ltd, is committed to maintaining the highest standards of journalism. We adhere to the Standards Code adopted by Impress and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.

Making a Complaint

We can look into complaints about items we have published which are in our control. We can only deal with your complaint if you are:

• Personally and directly affected by an alleged breach of the Code
• A representative group affected by an alleged breach of the Code, where there is public interest in your complaint
• A third party seeking to ensure accuracy of published information

We are regulated by Impress, the independent press regulator recognised by the Press Recognition Panel. Initial complaints must be made to us, NHNN Ltd, using the following details:

Email: [email protected]
Address: NHNN Ltd, 61 Bridge Street, Kington, HR5 3DJ

What Happens Next

1. Acknowledgement: We will acknowledge your complaint by email or in writing within 7 calendar days.
2. Investigation: Our editor will review the complaint and the article in question. We may contact you for further information.
3. Response: We will normally respond to your complaint with a final decision letter within 21 calendar days. If we need more time, we will let you know.
4. Resolution: If we uphold your complaint, we will tell you the remedial actions we have taken, which may include issuing a correction, clarification, or apology with due prominence.

Corrections and Clarifications

Where we identify or are notified of a significant inaccuracy, we will correct it promptly. Corrections will be clearly marked on the relevant article.

Referring a Complaint to Impress

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, you can refer your complaint to our independent regulator Impress:

Website: impressorg.com/complaints
Email: [email protected]
Telephone: 020 3325 4288

Our full complaints policy is available here: NHNN Ltd Complaints Policy (PDF)

Contact

Editor: Daniel Dabin
Email: [email protected]
NHNN Ltd, 61 Bridge Street, Kington, HR5 3DJ

Kent Local News is regulated by Impress, the independent monitor for the press. For more information, visit impress.press.